Call Centre Quality Coach Jobs in Western Cape
- Cape Town Region (22)
- Woodstock (3)
- Green Point (2)
- Claremont (1)
Datafin It Recruitment
Service Desk Supervisor Cape Town
Datafin It Recruitment
Cape Town Region
appropriately to internal and external customers. Train, coach and mentor Service Desk staff including career development and manage queueing (participating in escalated calls as needed). Oversee repository and ensure solutions
share this job on whatsappSupport Engineer Cape Town
Datafin It RecruitmentCape Town Region
ENVIRONMENT: BE responsible for providing high-quality technical support to both technical and non-technical configuration. DUTIES: Manage and resolve assigned calls within SLA requirement. Diagnose and resolve technical Administrative functions, which include closing of calls, job cards, capturing of travel and other reports
1st Line Support Engineer Cape Town
Datafin It RecruitmentCape Town Region
service-level obligations. Retain ownership of support-call and diligently manage to resolution. Verify whether the Team Leader or Manager of trends in customer calls. Perform research and continued effort towards education information-request in the call-logging system. Ensure that all auxiliary fields in the call-logging system are information becomes available (e.g. call-source, contact-details, CI-selection, call categories, severities, etc journals/activity history. Escalate observations where the call-logging system is incorrect or incomplete in order
Project Management Officer Cape Town
Datafin It RecruitmentCape Town Region
processes, and tools, ultimately aiming to facilitate quality decision making and efficient resource management close out per project, resource allocation, cost centre allocation, etc. Develop, manage, and communicate management including IRR, NPV, ROI techniques. Quality standards application and assessment. Proven experience
It Operations Manager Green Point
Datafin It RecruitmentGreen Point
continuous improvement initiatives to enhance service quality and efficiency. Identify opportunities for automation Development - Provide leadership, mentorship, and coaching to the Infrastructure Support team, fostering
Site Reliability Engineering Manager Cape Town
Datafin It RecruitmentCape Town Region
production environments such as Cloud and/or Data Centres. Procurement and IT asset management experience
Project Manager Finance Cape Town
Datafin It RecruitmentCape Town Region
Applications) to agreed parameters of cost, timescales and quality. You will manage the Project Change Control procedure Procurement Management, Finance Management and Quality Management. Manage the Project Change Control procedure tolerances are breached in terms of cost, time and quality requirements. Provide leadership to project resources presentation skills. Is proficient in project quality management. Is familiar with a range of analysis
Financial Developer Claremont
Datafin It RecruitmentClaremont
knowledge of both team and self. Train/Support/Coach junior members of team. Communicate with Directors
Devops Engineer Cape Town
Datafin It RecruitmentCape Town Region
reliability, security, and scalability. Participate in on-call rotations to provide support for production systems
Senior Business Analyst Cape Town
Datafin It RecruitmentCape Town Region
functionalities. Perform product testing to ensure quality standards are met. Contribute to the implementation and implement ways to increase customer service quality. REQUIREMENTS: Minimum 5 years of experience in to facilitate client meetings and create high-quality work products. Proficient in conducting detailed
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