expectations but not limited to: Logging IT issues and assisting with trouble shooting. Reporting on absenteeism including communication to training department. Assist with referring agents for training when necessary
trainees PSR/TSR's and assisting in the assessment process. Provide technical assistance to staff members (where
expectations but not limited to: Logging IT issues and assisting with trouble shooting. Reporting on absenteeism including communication to training department. Assist with referring agents for training when necessary
business. Contribute to the development the Service Level Agreements (SLA), evaluate performance and outline communication skills and are able to interact with all levels in the business. They are skilled at project management
communication of restrictions and bottlenecks. Assist Production in problem solving and process trouble