Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several internal external support organisations Config management & Service management Active participation in Agile ceremonies in particular Incident , Problem Management, Configuration Management Any additional responsibilities support environments Monitoring Assist with identification and management of risks Technical Knowhow on
Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several internal external support organisations Config management & Service management Active participation in Agile ceremonies in particular Incident , Problem Management, Configuration Management Any additional responsibilities support environments Monitoring Assist with identification and management of risks Technical Knowhow on
operating system. Working knowledge of problem management processes and ticketing systems. Ability to function Document events and participate in situation management to assist clients or other teams in response to issues for review or action by Operations or Incident Management. 1st level support of online business applications
defect fixes identified during test execution. Assist in the manual execution of test cases and defect testing. Escalate deviations in the plan to Project Manager. Act as a point of contact between Developers and Clear defect capturing. Defect workflow adherence. Managing and communicating issues. Reporting – with attention
of Planning Models for international production. Assist with Operations Support for the GFBB Planning &
on defect fixes identified during test execution Assist in the manual execution of test cases and defect and implementation of Test Plans Creation and management of Test cases Any additional responsibilities
modules Initial focus on master data. Ability to assist with problem identification and possible solution Functional experience will be advantageous Solution Manager experience will be advantageous SAP Module Configuration
proposed system solution to IT Project Manager / Leader and User Management or System owner. Develop systems and delivery updates to the Delivery Assurance Manager when required. Setting up of relevant meetings user stories and tasks with the feature team. Managing and overseeing the technical progress of the feature code base to guide and provide solutions and assistance to the feature team. Responsible for delivery Increment with the Team Lead and Delivery Assurance Manager. Taking ownership of delivery. Identifying issues
and support environments Monitoring and alerting Assist with identification of risks
Monitoring and alerting Debugging and troubleshooting Assist with identification of risks NB: By applying