Participate in (Go-live preparation and post Go-live support) based on the already performed Proof of Concept troubleshooting issues for the system and providing support. Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Interactions through meetings, calls and web applications. ESSENTIAL SKILLS: Operational support experience. Mid-level knowledge in the areas of
and vehicle flashing areas. Provide 1st level support to the component, HVB and complete vehicle flashing Management of area and equipment lifecycle upgrades. Support E/E Process Planning and Offline with E/E hardware
Incidents across several internal & external support organisations Config management & Service management additional focus Coordination between development and support environments Monitoring Assist with identification
identifying areas of improvement and automation. Support of existing processes / applications together with for digitisation for our users. Alignment and support for the product owner in achieving targets / goals
Incidents across several internal & external support organisations Config management & Service management additional focus Coordination between development and support environments Monitoring Assist with identification
test data. Coordination between development and support environments. Track new/changed requirements and ensure that quality of the products we ship to customers are of the highest standard. Establish, implement
on a VDI environment Designing VDI solutions to support business requirements based on GROUP guidelines VDIs matching their exact application needs and supporting the GROUP partner onboarding process (e.g. Crash demands (related to user requirements/platforms) Supporting and consulting applications owners on specific
(non-functional) projects/maintenance for the supported landscapes. Ensure projects/ maintenance are on-time GROUP standard processes (ITPM). Provide 2nd level support during incidents by analysing system logs and overall Team are in line with approved standards Provide support with requests from Sub Product owners within the
Coordinate with various stakeholders, e.g. business, support, internal and external teams and partner systems Coordination between business, development and support environments Agile team experienced Monitoring
a functional IT consultant (process design, customizing and specifications for enhancements and new processes)