possible ROLE: IT experience delivering operations support services Strong analytical and problem-solving a high attention to detail Provide Production Support (IT) for all GROUP Plants Be the telephone call shifts as part of a team providing 24 x 7 x 365 support Important: A clear criminal record is required
Manage authorisations and access related issues. Support with Create/change/design roles according to audit standards. Assist with Authorisations Operations Support for the GFBB Planning & Reporting area. Important:
Proactively propose solutions to improve the support of (new) business processes. Providing business data for testing of user stories Execute and/or support testing activities, for example: unit testing, migration Go-Live preparation and post Go-Live Support Change Management – Manage changes and present holidays on implementation and operations (IT Support) related tasks. Flexibility to take up different
Experience COMMENCEMENT: As soon as possible ROLE Support of the Release Upgrades (SPAU, SPDD) ABAP debugging troubleshooting issues for the system and providing support. Executing the required changes through configuration Executing the analysis and resolution of Production Support calls NB: By applying for this role, you consent
objects. Preparation of test cases and user manuals. Support experience S/4HANA Functional experience will be propose solutions to improve the support of (new) business processes Support the functional team with issues
process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing
Proactively propose solutions to improve the support of (new) business processes. Executing the required Go-Live support activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets) within holidays on implementation and operations (IT Support) related tasks. Ability to work as part of an agile
integration of code between teams. Provide middleware support and configuration management for application dependant important metrics about reliability and availability. Support operational excellence goals through strong operations operations knowledge. Resolve escalated support topics as part of tier-3 DevOps role to ensure the highest
Participate in (Go-live preparation and post Go-live support) based on the already performed Proof of Concept troubleshooting issues for the system and providing support. Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Interactions through meetings, calls and web applications. ESSENTIAL SKILLS: Operational support experience. Mid-level knowledge in the areas of
Incidents across several internal & external support organisations Config management & Service management additional focus Coordination between development and support environments Monitoring Assist with identification