Flexibility to take up different tasks in the project Ability and willingness to coach and give training Operations Coordination between development and support environments Monitoring and alerting Assist with
Proactively propose solutions to improve the support of (new) business processes. Executing the required Go-Live support activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets) within holidays on implementation and operations (IT Support) related tasks. Proactive and take personal initiative
authoring white papers, and serving as Account Support Lead on accounts. Creating architectural solutions lead role for a product/component in customer support. Must have multiple years and industries of actual Bachelor's degree. 15 years of related application support experience. Expert in Purchasing, Order Management
team. Go-live preparation and post Go-live support Support the functional team with issues and provide Basis skills (installation, configuration and support) SAP HANA experience SAP Charm process Coordinate
Overview of Feature Team specific defects and support coordination that defects are resolved. Plan training collected and addressed to the right colleagues. Support the FT specific UAT planning, FT specific cut over over activities collection & migration and supports coordination during stabilization phase NB: By
test data. Coordination between development and support environments. Track new/changed requirements and evaluate the technologies to incorporate into the projects. Ability to work interdependently as well in a
Participate in (Go-live preparation and post Go-live support) based on the already performed Proof of Concept troubleshooting issues for the system and providing support. Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Interactions through meetings, calls and web applications. ESSENTIAL SKILLS: Operational support experience. Mid-level knowledge in the areas of
identifying areas of improvement and automation. Support of existing processes / applications together with for digitisation for our users. Alignment and support for the product owner in achieving targets / goals
Review and present proposed system solution to IT Project Manager / Leader and User Management or System Flexibility to take up different tasks in the project. Ability and willingness to coach and give training
on a VDI environment Designing VDI solutions to support business requirements based on GROUP guidelines VDIs matching their exact application needs and supporting the GROUP partner onboarding process (e.g. Crash demands (related to user requirements/platforms) Supporting and consulting applications owners on specific