process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing
Proactively propose solutions to improve the support of (new) business processes. Executing the required Go-Live support activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets) within holidays on implementation and operations (IT Support) related tasks. Ability to work as part of an agile
Participate in (Go-live preparation and post Go-live support) based on the already performed Proof of Concept troubleshooting issues for the system and providing support. Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Interactions through meetings, calls and web applications. ESSENTIAL SKILLS: Operational support experience. Mid-level knowledge in the areas of
Incidents across several internal & external support organisations Config management & Service management additional focus Coordination between development and support environments Monitoring Assist with identification
identifying areas of improvement and automation. Support of existing processes / applications together with for digitisation for our users. Alignment and support for the product owner in achieving targets / goals
Incidents across several internal & external support organisations Config management & Service management additional focus Coordination between development and support environments Monitoring Assist with identification
on a VDI environment Designing VDI solutions to support business requirements based on GROUP guidelines VDIs matching their exact application needs and supporting the GROUP partner onboarding process (e.g. Crash demands (related to user requirements/platforms) Supporting and consulting applications owners on specific
relevant Minimum 8 years working experience in IT Administration Minimum 8 years Linux experience Minimum of
Coordinate with various stakeholders, e.g. business, support, internal and external teams and partner systems Coordination between business, development and support environments Agile team experienced Monitoring
manuals 2nd and 3rd level technical operational support for developers (technical end users developing