Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers (technical
Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers (technical
between development and support environments Assisting with the business case Planning and monitoring
are in line with approved standards. Provide 2nd level support during incidents by analysing system logs
Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional solutions
code base to guide and provide solutions and assistance to the feature team. Responsible for delivery