Monitoring and alerting Debugging and troubleshooting Assist with identification of risks NB: By applying
and support environments Monitoring and alerting Assist with identification of risks
(Change Management) tasks and tickets as required Assist user departments in drafting system requirement
the troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets)
configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's)
development and testing for their assigned technical products or applications within the context of an agile/DevOps
the troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets)