Application support to all GROUP markets, globally. Ticket and change request creation to service groups responsible Application support to all GROUP markets, globally. Ticket and change request creation to service groups responsible
interactions and technical issues in the support ticketing system. Customer Service: Guide customers through
interactions and technical issues in the support ticketing system. Customer Service: Guide customers through
interactions and technical issues in the support ticketing system. Customer Service: Guide customers through
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office suite
clients through meetings, calls and emails. Handling Tickets and Tasks with the responsibility for closing the through meetings, calls and emails. • Handling Tickets and Tasks with the responsibility for closing the
post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira
post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira