Jobs in Cape Town - Page 6
Exl
Quality Excellence Manager
Exl
Cape Town Region
QUALIFICATIONS Graduate / Post-graduate in any stream Quality Certification Green Belt certification / Quality tools knowledge (preferred) Candidate should have a minimum of 4 years of work experience in a BPO environment preferably in a Back-end process/ account Candidate should have managed a team
share this job on whatsappManager Cape Town
ExlCape Town Region
JOB DESCRIPTION Generating and analyzing reports for the purpose of performance management of the team and reporting back to the clients on service delivery • Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency • Responsible for su
Manager Cape Town
ExlCape Town Region
JOB DESCRIPTION Responsibilities: This position will work directly with Global Leadership Development and Talent Management leader. The incumbent will be responsible to design and lead key HR projects, design learning strategies, develop solutions followed by flawless execution. Manage niche enterpr
Assistant Vice President
ExlCape Town Region
RESPONSIBILITIES Formulation and execution of capacity and staffing plans based on medium term business forecast Negotiating and finalizing SLA's with the Client - contract negotiation Implementing revenue and cost plans Establishing a review/ reporting mechanism with the Client Developing and appro
Assistant Manager _sa_cape_town_c76
ExlCape Town Region
JOB DESCRIPTION Essential Functions Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and informat
Lead Assistant Manager _sa_cape_town_c76
ExlCape Town Region
JOB DESCRIPTION Performance parameters Acquiring expertise on different document type (ID/DL/Passport/Visaetc.) for more than 200 countries To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level
Assistant Manager Cape Town
ExlCape Town Region
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
Manager Sa
ExlCape Town Region
JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining ac
Assistant Manager
ExlCape Town Region
JOB DESCRIPTION Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and
Assistant Manager Cape Town
ExlCape Town Region
JOB DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s. Monitor, coach, and mentor trainers to help develop the required skill sets Develop training materials, activities, and