and collective bargaining agreements Conduct investigations into employee complaints or misconduct Develop
compliance at all times. Engage with external auditors to manage semester and annual SARS deliverables
recommend corrective actions. Lead incident investigations and implement measures to prevent recurrence
international regulations Lead and coordinate incident investigations, root cause analyses, and corrective actions
offerings and enhance profitability. Experience Investigations: Analyse policyholder experience data to assess
offerings and enhance profitability. Experience Investigations: Analyse policyholder experience data to assess
perspective. Customer Complaints and Feedback: Investigate customer complaints and complete NCRs and feedback
perspective. Customer Complaints and Feedback: Investigate customer complaints and complete NCRs and feedback
and external training and the evaluation and investigation of courses with line management, identify and
perspective. Customer Complaints and Feedback: Investigate customer complaints and complete NCRs and feedback