Our award winning client travels to every continent in the World and provide our guests with an experience that is second to none. The Workforce team helps to maintain an excellent experience for our guests by engaging with team members to optimize the performance of the clients Contact Centers. •
To ensure the effective management of all aspects of the campaign to ensure service delivery against client performance standards. Key Responsibilities: Ensure efficient operation of the campaign teams Respond to escalated customer and system issues from Team Leaders Continually evaluate Team Leader