and Manage) cloud infrastructure solutions to support digital transformation and cloud-based initiatives
the development, configuration, deployment and support of customer software solutions, to participate
Owner/Manager, collaborate with the Product Team, and support the Head of Dev and the broader Dev Team. Assist
high-quality software design and implementation. Provide support during functional requirements definition, ensuring
using remote connections to provide Immediate support to internal clients. Qualifications: BS degree
including product development, marketing, and customer support, to ensure a seamless client experience. Collaborate
create reports, sharing their findings with the support team and site technicians. Additionally, the BI
the development, configuration, deployment and support of customer software solutions, to participate
insightful reports, and communicating findings with the support team and site technicians. Key Responsibilities:
frameworks. Assess and undertake root-cause analysis of support incidents and issues. Recognize, analyze, and resolve