gathering, storage, and reporting processes. Deliver comprehensive reports on key performance indicators across business units through predictive modeling and BI reporting. Streamline operations within business units through
devising innovative remedies. Own transport. KPA's: Perform foundational technical tasks under supervision maintenance on technical platforms for optimal stability. Assist senior engineers with project tasks and deliverables technical support and troubleshooting to customers. Assist in resolving customer issues within agreed SLAs
errors, accommodate new hardware, or enhance performance. Direct software system testing and validation specifications and performance criteria, and resolve customer concerns. Generate reports or correspondence
Collaborate with designers to optimize designs for performance and usability. Build pixel-perfect implementations challenges and risks in projects. Strive for high performance and product quality. Collaborating With Products: for technical support and leadership. Support: Assist the Head of Dev in handling operational issues
address errors, adapt it to new hardware, enhance performance, or upgrade interfaces. Oversee system testing errors, adapting it to new hardware, improving performance, and upgrading interfaces. Testing, deploying releasing new programs, enhancements, and bug fixes. Assisting and mentoring team members to ensure proficiency
project deliverables. Designing and developing reporting models to meet business requirements. Ensuring with the infrastructure team to evaluate system performance and implement modifications. Making requested requested modifications to existing databases and reports. Offering day-to-day system support as required. Producing
checks on customer databases, generating insightful reports, and communicating findings with the support team team and site technicians. Key Responsibilities: Perform remote daily system checks and ensure data integrity lists. Generate and distribute various operational reports. Host regular meetings with clients to provide
solutions. Must have own transport. Key Performance Areas (KPAs): Assist in foundational technical tasks under when needed. Perform routine maintenance on technical platforms to ensure peak performance. Support senior
managing technical risks and ensuring high performance. Liaise with the Product Owner/Manager, collaborate support the Head of Dev and the broader Dev Team. Assist in handling operational issues, fix bugs, and address
availability and quality by maintaining and enhancing performance through tuning, automation improvements, query configuration adjustments. Monitor database performance statistics to fine-tune access efficiency. Manage quality standards, develop dashboards, and monitor performance metrics. Implement an ITIL MIS support process ITSM ticketing, troubleshooting, log analysis, reporting, and Centreon monitoring for users within the