We're seeking Call Centre Agents - Johannesburg (Gauteng) . To Sell a range of insurance, financial or to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Can plan and deliver oral customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein Purpose Manages and builds a high-performance call centre of CLO's with a clear vision to provide world-class (30%) 3. Internal Liaison and Execution (15%) 4. Call Centre Performance Management & Reporting (15%) relationship with each individual who is part of the call centre structure. • Document performance agreements • Conduct remote live listens of at least 3-5 calls per week per CLO area. • Conduct monthly performance
My client is a direct financial services company. Who are passionate about service excellence, convenience and offering our clients superior value products. Their Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella
Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients that this role is for an international campaign. Shift work is mandatory Fraud Detection Servicing customers Handling complaints Handling inbound and outbound calls Adhering to compliance policy Customer Service Oriented navigation Flexibility- Must be willing to work shifts to accomodate for international hours 1 year Customer mandatory) Fraud detection experience (Advantageous) Call center experience ( Advantageous) Attractive salary
Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients that this role is for an international campaign. Shift work is mandatory Fraud Detection Servicing customers Handling complaints Handling inbound and outbound calls Adhering to compliance policy Customer Service Oriented navigation Flexibility- Must be willing to work shifts to accomodate for international hours 1 year Customer mandatory) Fraud detection experience (Advantageous) Call center experience ( Advantageous) Attractive salary
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements in terms of absence and adherence to scheduled shifts. Ensure frequent engagement and alignment on daily daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance
Job Title: Shift Manager Job Overview: RPO Recruitment is currently seeking a highly motivated and experienced experienced Shift Manager to join our client's team. As a Shift Manager, you will be responsible for overseeing overseeing and leading the operation of the shift, ensuring smooth and efficient production processes Manage and oversee all aspects of production on the shift Ensure adherence to safety standards and procedures production management systems Flexibility to work shifts and weekends as required Qualification in Engineering
coordination and collaboration between control centre staff and other department such as operations, professional development.Develop and maintain effective shift schedules that balance workload distribution, employee your shift. • Lead emergency response by following protocols and procedures. Guide control centre staff transportation, or ecommerce operations within a shift based structure is highly beneficial.Familiarity
with extensive in-bound and customer relations call centre experience to join their team Duties: Deal with