problems. Communicate pertinent information between management, staff and stakeholders. Supervise and delegate
with ITIL Edition 4 Experience in IT Service Management (ITSM) Experience with Agile Methodology Ability
mentorship to other members of the development team. Manage, motivate, and inspire staff to achieve service
research duties as may be delegated by the Line Manager and/or theHead of School CLOSING DATE: 24 JUNE
academic leadership as a teacher, researcher and manager; Conduct research in at least one of the departmental
devices
Document service calls comprehensively
Manage spare parts inventory in the service vehicle
interpersonal skills. Ability to handle multiple tasks and manage time effectively. Familiarity with CRM systems
Releases Planning and monitoring Requirements management and communication Important: A clear criminal
Perform other duties as assigned by supervisor / manager. Travel to various sites and work overtime as required
additional duties as requested by supervisors and management