service standards agreed with the Customer. Supervise all Customer facing communication and shipment including follow-up and problem resolution. Supervise Customers profitability and initiate corrective actions manner. Ensure booking request details against customer agreement and current market conditions are provided Ensure that the handover process to Operations and Customs Department is followed – as applicable. Ensure shipment and Customer overall profitability and derive measures to improve it. Ensure Customer operational
service standards agreed with the Customer. Supervise all Customer facing communication and shipment including follow-up and problem resolution. Supervise Customers profitability and initiate corrective actions manner. Ensure booking request details against customer agreement and current market conditions are provided Ensure that the handover process to Operations and Customs Department is followed – as applicable. Ensure shipment and Customer overall profitability and derive measures to improve it. Ensure Customer operational
documentation to present to the clearing agent Co-ordinate customs clearance procedures and shipments Calculate quotations Internal as well as external Sales viewing costing Customer service and correspondence Weekly follow ups Opening Strong communicator Previous Operations, Sales and Customer service experience PC literacy A geographical within the region Deadline driven with ability to carefully assess and streamline processes R31 000 – R33
organizational skills and planning abilities
JOB
and resolve complex customer issues
organizational skills and planning abilities Good customer services and selling skills JOB REQUIREMENTS: uncover and resolve complex customer issues Excellent interpersonal & customer service skills, attentiveness retention, tact, and diplomacy in dealing with customers Capable of relating to individuals at all levels to company and customer needs including their public image Proven success in customer service and in in the development of strong customer relationships Ability to work in a fast-paced environment & under
implementing organisational strategic goals, building key customer relationships, identifying business opportunities Engineering or similar. Min 3 to 5 years sales or customer experience. Min. 5 years experience in a similar technical staff and other internal colleagues to meet customer needs. Arrange and participate in internal and Support: Create project timelines specific to customer requirements. Ensure enough technical information processes. Support material and product testing as per customer requirements. Active role in set up of the logistic
implementing organisational strategic goals, building key customer relationships, identifying business opportunities Engineering or similar. Min 3 to 5 years sales or customer experience. Min. 5 years experience in a similar technical staff and other internal colleagues to meet customer needs. Arrange and participate in internal and Support: Create project timelines specific to customer requirements. Ensure enough technical information processes. Support material and product testing as per customer requirements. Active role in set up of the logistic
and benefits of our POS systems.
the features and benefits of our POS systems. Customer Relationship Management : Build and maintain strong Market Feedback : Gather and report market and customer feedback to the sales and product development team and other departments to ensure a seamless customer experience from initial contact to post-sale support
the features and benefits of our POS systems. Customer Relationship Management : Build and maintain strong Market Feedback : Gather and report market and customer feedback to the sales and product development team and other departments to ensure a seamless customer experience from initial contact to post-sale support