experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
directing vehicles to an available technician. Consulting with technicians about needed repairs and alternatives customer questions about service outcomes and consulting with technicians when necessary. Informing customers bookings. Overseeing and managing the service Centre's scheduling and workflow. Informing customers of has previously worked for an aftermarket service centres such as BOSCH, e-Car, Car Service City, CARtime
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Are you an experienced Inbound Tour Consultant with experience supervising staff working for a Travel provide guidance, inspiration, and training to the Consultant Team and boost sales by nurturing key account required: Must have a minimum of 5 years inbound consultant experience in Southern & East Africa (luxury through customer feedback communication Assist consultants with queries on received complaints Possess excellent TourPlan Team Leadership Determine the number of consultants required with management Define specific requirements
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
short term insurance documents including answering calls. Requirements/Duties: · must be fully bilingual
Duties include full front office function (answering calls etc) Minimum Requirements: · Must have experience
Experience in managing a high volume of phone calls. Responding to email queries. Manage daily appointment
Representative: External Sales Client relations Cold calling for new business quote generation at least 2 years