Company Description Liberty is an insurance company based in Cape Town, South Africa. We provide a wide This is a full-time Financial Planner role at Liberty. As a Financial Planner, you will be responsible
Company Description Liberty is an insurance company based in Cape Town, South Africa. We provide a wide This is a full-time Financial Planner role at Liberty. As a Financial Planner, you will be responsible
Customer Service Position Requirements: 12 Months Call Centre Experience Matric Clear Criminal Record ITC
Customer Service Position Requirements: 12 Months Call Centre Experience Matric Clear Criminal Record ITC
communicate fluently in English and Afrikaans • 1 year call centre or customer service experience Key Competencies:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused state. Ensure the user is issued with a reference number for every incident logged. Responsible for the
screening and forwarding incoming phone calls; – Manage 200 calls a day; – Ensure reception area is tidy relevant role; – Positive attitude and outlook on life; – Familiarity with office equipment such as a switchboard;
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts
Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
cutting-edge technologies and tools. Reference Number for this position is DB59125 which is a Permanent on experience and ability. Contact Dewald on dewaldbe-merge.co.za or call him on 011 463 3633 to discuss