Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Responsible for the Hand-over all incidents to the next shift for further resolution. Required to adhere to all Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective
of shopping centres, seeking a marketing manager – overseeing a number of shopping centres in Gauteng represent the agency on-site at an exclusive shopping centre in Jhb, Gauteng. The person will be responsible above-the-line and below-the-line campaigns for the shopping centre. They must also grow tenant relationships and build flair Excellent communicator Must have shopping centre experience. Should you not have received a response Only people with previous experience in shopping centre marketing need to apply. Must reside in Jhb, Gauteng
ready in time. Leasing: Communicating with external agents in order to list vacant properties. Ensure Lease to Headoffice. Responsible for checking external agents' rental applications, as well as acquiring approval with our company approved external real estate agents concerning vacant units. Validate our residential hasn't responded to email. Call the tenant and follow up After the phone the call e-mail the tenant, based days the tenant still has not made a decision then call the tenant as documents need to be sent out and
ready in time. Leasing: Communicating with external agents in order to list vacant properties. Ensure Lease to Headoffice. Responsible for checking external agents' rental applications, as well as acquiring approval with our company approved external real estate agents concerning vacant units. Validate our residential hasn't responded to email. Call the tenant and follow up After the phone the call e-mail the tenant, based days the tenant still has not made a decision then call the tenant as documents need to be sent out and
excellence when interacting with clients, sales agents, and colleagues over the phone. Update the underwriting with decisions made and inform the relevant sales agent accordingly. Ensure all daily underwriting administrative management. Identify additional training needs for sales agents related to the Asset Life credit protection product
driving experience • Sober tendencies • Able to work shifts and be on standby • Excellent navigation skills
supply of fit for purpose leaders 5. Act as a change agent for change initiatives and as catalyst to drive
client, and sometimes you will be functioning as an agent of the client, making appointments, scheduling,
supervisors and team Continues liaison with the Shift Supervisor or Shaft Foreman in relation to operations and maintenance activities Compile an accurate shift report and forms to record operational progress
supervisors and team Continues liaison with the Shift Supervisor or Shaft Foreman in relation to operations and maintenance activities Compile an accurate shift report and forms to record operational progress