demands utmost professionalism, integrity and a customer-centric approach. An accredited financial advisor advisor commands the respect and trust of those customers who are entrusting their and their families financial At a glance it is about championing our valued customers to achieve their lifetime goals by identifying appropriate financial advice, in line with the customer's resources and financial goals, to enable positive on demand financial service and advice to customers within your allocated customer markets. Providing
co-ordinating and planning of transport/logistics services Ensuring that all deliveries are done in the most and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
/ Snowflake. Competencies English is a must and French is highly desirable. Ability to work with end users
/ Snowflake. Competencies English is a must and French is highly desirable. Ability to work with end users
teams. Working with the Luminous team to conduct customer co-visits for both new business and existing channel product mix and volumes is accurate. Ensuring that customers/partners have the correct stock levels on premises support this. Customer Relationship Management / Weekly Performance and Warranty Tracking Customer Targets Targets – Working with customers to set targets annually and review these quarterly. These targets include turnover holding targets, training, and marketing targets. Customer Agreements and Discount Schedules – Working with
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
repeat business through creating customer confidence, capturing customer data, and building brand loyalty and fulfill customer orders, inform customers of promotions. Provide a high level of customer experience experience by answering customer questions and making recommendations based on customer needs and demonstrating including opening and closing registers. Check customer IDs to ensure they meet the minimum age requirements including protocols for safety, sanitation, customer service, and security including cash handling, locked
planning) SKILL SET: Exp. in designing and building custom solutions for ServiceNow suite of products. Expertise system. Familiarity with IT service management frameworks such as ITIL, IT Service Management (ITSM), or IT
and opening of new customer accounts based on their viability as future customers.
abnormalities, logging calls and following up with service providers and regions. This will include routing following up, escalation and closing of tickets after customer agreement. Ensuring that all network elements and Escalation Procedures within the prescribed service level agreements Handing over all relevant network networks, transport core and access networks and services as well as GSM and related technologies