Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
Answering of the switchboard and directing calls to correct department or person, greeting visitors, Answering phones in a professional manner, and routing calls as necessary. Assisting colleagues with administrative duties. Answering, forwarding, and screening phone calls. Sorting and distributing mail. Provide excellent perform duties and deliberate speed and accuracy without immediate and constant supervision Candidate must
Answering of the switchboard and directing calls to correct department or person, greeting visitors, Answering phones in a professional manner, and routing calls as necessary. Assisting colleagues with administrative duties. Answering, forwarding, and screening phone calls. Sorting and distributing mail. Provide excellent perform duties and deliberate speed and accuracy without immediate and constant supervision Candidate must
file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support and continuously develop their capabilities and experience. Active performance management of operational schedule rules. Qualifications, Skills & Experience: Manage the customer support team ensuring the relevant experience. 3 years relevant experience managing staff in customer support/ call centre environment
file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support and continuously develop their capabilities and experience. Active performance management of operational schedule rules. Qualifications, Skills & Experience: Manage the customer support team ensuring the relevant experience. 3 years relevant experience managing staff in customer support/ call centre environment
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback to mitigate them. Qualifications, Skills & Experience: We are looking for a dedicated and detail-oriented a related field preferred. Experience: Minimum of 2-3 years of experience in a quality assurance/quality assurance/quality control role within a call centre environment. Skills: Excellent listening and analytical skills
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback to mitigate them. Qualifications, Skills & Experience: We are looking for a dedicated and detail-oriented a related field preferred. Experience: Minimum of 2-3 years of experience in a quality assurance/quality assurance/quality control role within a call centre environment. Skills: Excellent listening and analytical skills
Logging, following up, testing and resolving of call bug tracker. Investigate and provide feedback to Liaison Contact Client to clarify requirements Update calls with clear understanding of expected outcome Upfront least 3 years of experience in a similar environment. Practical/Technical experience required: Essential: Essential: Testing Experience Desirable: Experience in the Medical Aid/Medical field See Description See Description
fulfil production and project needs, provide 24/7 on-call support on a rotating basis. Some travel may be latest certification a requirement and 6 years' experience of large enterprise class environments. Certification deadline intensive environment. Significant experience in implementing and maintaining Microsoft Operating workloads and upgrade firmware on server platforms. Experience with General Network Infrastructure including