NEW EMPLOYMENT AVAILABLE Title: ENGINEERING SPARE PARTS MANAGER Area: Richards Bay Industry: Industrial SPARE PARTS MANAGER is required for permanent employment based in Richards Bay. The Spare Parts Manager position also plays an integral part in ensuring the growth of the spare parts revenue as well as the increase customer satisfaction. Spare Parts function Manage the sales function for spare parts and implement a process fixed pricing and framework agreements for spare parts and repairs. Establish and monitor related KPI's
in line with requirements (handling time, talk time, lost calls, etc.). Customer Service Provide policyholders corporate entity Minimum 2-3 years' inbound call centre experience General administrative experience in providing explanations, agreeing on delivery times with policyholders and managing expectations Please
in line with requirements (handling time, talk time, lost calls, etc.). Customer Service Provide policyholders corporate entity Minimum 2-3 years' inbound call centre experience General administrative experience in providing explanations, agreeing on delivery times with policyholders and managing expectations Please
monthly Achieve daily call ratio quota & call cycles as per the Company standards Call on customers in customers on the benefits of using products and services Call on customers on sites when necessary and perform excellent planning of territory management Ensure time planning and management is maximised Ensure that decision-making process are identified and called on regularly Call on customers that purchase from competitors lost Complete weekly planners to ensure excellent time and territory management Complete site and company
manner . Answer and screen all phone calls and direct such calls to correct staff members. Take messages transport. Excellent organisational, logistical and time management skills, confident working under pressure
manner . Answer and screen all phone calls and direct such calls to correct staff members. Take messages transport. Excellent organisational, logistical and time management skills, confident working under pressure
of triage process and first time resolution along with proactive parts recommendation ordering.
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and Responsibilities Answer and direct telephone calls Communicate with customers, employees, and others subordinates Superb organizational skills Excellent time management High school diploma or equivalent required
and Responsibilities Answer and direct telephone calls Communicate with customers, employees, and others subordinates Superb organizational skills Excellent time management High school diploma or equivalent required
non-compliant material and defective or damaged parts and assess cost and responsibility. Requirements: application as unsuccessful For any enquiries, please call 012 346 1950