from existing customers and on-boarding new customers in the region. You are the Customer champion and
and the face of our client in ensuring customer satisfaction and positioning our client as their partner
existing revenue streams by minimising churn of services. Drive cross-functional collaboration to achieve
Develop revenue from our clients new products and services, thereby increasing our clients share of wallet
elevate our client as the partner of choice for services in Africa and the Middle East.
Key
Web API, Entity Framework, Azure DevOps, Windows Services, jQuery Key Responsibilities: Analyzes existing ecosystem. Drive Customer-Centricity Maintain a high level of impact on other departments to support improved client and stakeholder needs, satisfaction and service delivery Knowledge Management Ensure that adequate disciplines when participating in projects. Represent department or project on appropriate committees related inhouse testing per operational procedure Drive customer centricity: Consult with client or supervisor
Assisting with customer queries. Packing invoices Checking orders, phoning the customer / courier when Communicate and respond as required with other departments and customers. Ensure clear understanding of all issues and assist with installations and maintenance services In-house Maintenance Repairs Any Admin that will
troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices market trends to constantly improve the Specialty customer value proposition offerings. Streamline and integrate Create collaborative relationships with other departments to determine internal and external process improvements
/>Drive Customer-Centricity
such as PSP Team, PSC Committee, the National Departments, including local structures linked to the projects districts, community structures, government departments, SGB's and SMT's, implementing agents etc. Prepare limitations. Customer Service Orientation: The willingness and ability to give priority to customers, delivering delivering high quality services which meet their needs
Requirements: - Strong Administrative skills. - Strong customer service focus. - Good listening and problem-solving and Responsibilities: - Provide an end-to-end service and support for the flexible resource needs of Conduct the offboarding for FG-Other and Non-IT departments and filing of termination checklists. - Support
include achieving targets, delivering excellent customer service, maintaining a motivated workforce, improving experience, with at least 3 years in a financial services environment It is essential to have established Collaborate with compliance and facilities departments to ensure compliance. Provide operational support and target-driven Strong leadership abilities Customer-focused Excellent communication skills Effective
include achieving targets, delivering excellent customer service, maintaining a motivated workforce, improving experience, with at least 3 years in a financial services environment It is essential to have established Collaborate with compliance and facilities departments to ensure compliance. Provide operational support and target-driven Strong leadership abilities Customer-focused Excellent communication skills Effective
leadership management to the Supply Chain Management Department for Head office and Vlakfontein Mine. To oversee the management of the procurement of goods and services