dynamic and visionary Product Owner to lead the Customer Onboarding function at our esteemed client involved concluded ‘sales' (new bank customers or new products for existing customers) through a seamless, efficient journey. The team will design, build and run customers' first (and most complex) interaction with the direction of customer onboarding, optimising commercial outcomes, and delivering a superior customer experience advanced and automated onboarding process that wows customers, maintains simplicity and intuitiveness, and is
market research to understand industry trends and customer preferences
providing professional and extraordinary service to our customers. The successful incumbent is a self-starter record Clean criminal history Be able to pass department of transportation physical requirements Must
providing professional and extraordinary service to our customers. The successful incumbent is a self-starter record Clean criminal history Be able to pass department of transportation physical requirements Must
and efficient solutions that enhance client's customer, business partners and employee experience. Following and collaborate with internal customers and work teams across departments. Collaborating closely with product conjunction with Business and IT Solution and Service Providers.
information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
Our client requires the services of a Business Administrator (Advanced) – Rosslyn/Menlyn/Midrand Amazing SKILLS Strong Administrative skills. Strong customer service focus. Good listening and problem-solving utmost importance. ROLE: Provide an end-to-end service and support for the flexible resource needs of Conduct the offboarding for FG-Other and Non-IT departments and filing of termination checklists. Support continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent
Our client requires the services of a Business Administrator (Advanced) – Rosslyn/Menlyn/Midrand Amazing SKILLS Strong Administrative skills. Strong customer service focus. Good listening and problem-solving utmost importance. ROLE: Provide an end-to-end service and support for the flexible resource needs of Conduct the offboarding for FG-Other and Non-IT departments and filing of termination checklists. Support continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent
Solution Specialist, you will provide intermediary services that are personalised, efficient, and prompt to of choice. The incumbent delivers exceptional service that exceeds the client's expectations through escalations to ensure personalised service and effective resolution. Assist customers with online banking, mobile mobile banking, and other digital banking services. Participate in training programs and ongoing learning knowledge of banking products, services, and processes. Assist customers with account openings, deposits