performance and output of the Service Centre Consultants to drive operational service delivery. The candidate learning and coaching opportunities and taking corrective action where necessary. Ensure staff understands achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold time). Report daily, against SLA. Provide failover support to outsource service team for business continuation purposes. Ongoing to client/organizational objectives within the Service Centre for the specific team being led. Participate
performance and output of the Service Centre Consultants to drive operational service delivery. The candidate Diploma or Equivalent Experience
Participate in audits Ensure goods are receipred correctly using correct techniques and receiving of goods id in
Participate in audits Ensure goods are receipred correctly using correct techniques and receiving of goods id in
sample or from drawings / assembly instructions Correctly identify electrical conponents, component polarity resistors Be able to place the parts into the correct positions o the circuit board Be competent in the
existing revenue streams by minimising churn of services. Drive cross-functional collaboration to achieve
Develop revenue from our clients new products and services, thereby increasing our clients share of wallet
elevate our client as the partner of choice for services in Africa and the Middle East.
Key
selling Corporate and Enterprise WAN Solution and services including layer 2, layer 3, IP and SDWAN
Account Management
banking processes. Monitor performance and take corrective actions. Stakeholder Collaboration: Work closely closely with IT, operations, and customer service. Communicate process changes effectively. Project Management: as a Process Engineer in banking or financial services. Familiarity with compliance requirements.
partners and other departments and maintaining data consistency across departments and process partners partners. Empower users through training and self service solutions. Develop a deep understanding of processes
providing insights, as welll as engaging with service delivery teams among other functions. View our escalating issues to the correct team Creating an Excel template highlighting the service requests worked on escalations and providing insights Engaging with service delivery teams Matric essential, tertiary qualification