Solution Specialist, you will provide intermediary services that are personalised, efficient, and prompt to of choice. The incumbent delivers exceptional service that exceeds the client's expectations through escalations to ensure personalised service and effective resolution. Assist customers with online banking, mobile mobile banking, and other digital banking services. Participate in training programs and ongoing learning knowledge of banking products, services, and processes. Assist customers with account openings, deposits
businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer through collections All merchants called for collections Call customer to arrange collection of devices Clearly outline what is to be collected as per system. Emailing customer that you can't be reached on the phone within courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected
businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer through collections All merchants called for collections Call customer to arrange collection of devices Clearly outline what is to be collected as per system. Emailing customer that you can't be reached on the phone within courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected
potential customers, presenting products, negotiates and closes sales, and maintains strong customer relationships role involves excellent communication and customer service to drive sales and foster client loyalty. motivated individuals to drive sales and build strong customer relationships over the phone. Key Responsibilities: quotas Maintain and update customer database Provide excellent customer service and follow-up Requirements:
potential customers, presenting products, negotiates and closes sales, and maintains strong customer relationships role involves excellent communication and customer service to drive sales and foster client loyalty. motivated individuals to drive sales and build strong customer relationships over the phone. Key Responsibilities: quotas Maintain and update customer database Provide excellent customer service and follow-up Requirements:
partnership between the company and allocated customers to achieve market share growth within the airfreight for domestic services as set by increased sales through organic growth of existing customers and through through acquisition of new customers Grow existing customer base by offering customers various solutions to to airfreight requirements Retain existing customers by maintaining a professional working relationship visits, updates and feedback Grow customer base by providing customers with the relevant information and
gain valuable experience. Key Responsibilities : Customer Assistance : Answer questions about accounts, login problems and navigation. Customer Onboarding : Guide new customers through account setup and verification verification procedures. Customer Education : Provide financial literacy information and security tips. issues, handle customer complaints. Sales and Promotions : Recommend products or services and inform customers Data Entry and Record-Keeping : Maintain accurate customer records and documentation. A post-matric qualification
gain valuable experience. Key Responsibilities : Customer Assistance : Answer questions about accounts, login problems and navigation. Customer Onboarding : Guide new customers through account setup and verification verification procedures. Customer Education : Provide financial literacy information and security tips. issues, handle customer complaints. Sales and Promotions : Recommend products or services and inform customers Data Entry and Record-Keeping : Maintain accurate customer records and documentation. A post-matric qualification
communications and negotiating skills Good customer service skills Knowledge within the electrical industry expand relationships with existing clients or customers of the company Understand the needs of clients opportunities to upsell or cross-sell products or services to existing clients Maintain accurate records
communications and negotiating skills Good customer service skills Knowledge within the electrical industry expand relationships with existing clients or customers of the company Understand the needs of clients opportunities to upsell or cross-sell products or services to existing clients Maintain accurate records