system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional Specifications test data for testing of CR's (Change Requests) Testing CR's (Change Requests) and preparing test results and providing support • Executing the required changes through configuration • Executing the analysis resolution of Production Support calls • Raising Change Requests (CR's) and writing Functional Specifications
Processes: Knowledge of Incident, Problem, and Change management Agile Working Model (AWM) Charter: - frontend functionalities - Modifications: Implement changes to existing solutions - Test Automation: Enhance
Agile Working Model (AWM) framework and adapt to changing project requirements Advantageous Skills Requirements: Support pre and post Go-Live activities, including change management and post-implementation support. Interact
preparation and post Go-Live Support Change Management – Manage changes and present to relevant CAB Interaction documentation as an existing system's functionality is changed. Taking a proactive approach in the software development/design
processes (Incident, Change and Problem management) Plan and execute maintenance tasks (change management) Plan infrastructure lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyse and
execute necessary changes through configuration, and resolve production support calls. - Change Management: Management: - Raise Change Requests (CR's), write Functional Specifications, prepare test data, test CR's, and prepare
preparation and post go-live support. Change Management – Manage changes and present to relevant CAB. Interaction documentation as an existing system's functionality is changed. Taking a proactive approach in the software development/design
knowledge of ITIL and ITSM such as Problem-Incident-Change processes Basic knowledge of ITSM Suite Basic knowledge and Change process for dedicated ITSM service. Upon demand willing to work on weekends (changes). Operate and Change process for dedicated ITSM service. Upon demand willing to work on weekends (changes). Operate knowledge of ITIL and ITSM such as Problem-Incident-Change processes Basic knowledge of ITSM Suite Basic knowledge
Development of new functionality (backend, frontend) Changes to the existing solution Development and further ITIL Operation processes (Incident-, Problem- and Change management) Any additional responsibilities assigned
Development of new functionality (backend, frontend) Changes to the existing solution Development of automated with ITIL Operation processes (Incident, Problem, Change management) Profound knowledge in working with