Troubleshoot and resolve operational and maintenance tickets within defined SLAs. Collaborate with consultants
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
management) Resolve incident tickets Analyze and resolve problem tickets Any additional responsibilities
closing deals in past
interfaces, IDOC and RFC's processing. Handling Tickets and Tasks with the responsibility for closing the
post Go-live support. - Operations experience (ticket handling, problem, incident management) - Jira
resolving, and closing operational and maintenance tickets within SLA's. - Development debugging. - Interact
Experience Ability to manage a Jira board & tickets
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the