We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
the underlaying systems, you take part in 24/7 on-call rotations with teams around the world and are able ENCE At least 5 years' worth of experience using C# or similar MS technologies Stand-By for overall approach ster At least 5 years' worth of experience using C# or similar MS technologies and Python Experience
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
implemented:
the Agile Working Model (AWM) Charter - Languages: C#, Python, SQL, PL/SQL - Scripting Languages: HTML
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
Selenium / UFT Serenity / Cucumber Apium Performance Centre ADVANTAGEOUS SKILLS Web and digital project experience
practical experience of IT Infrastructure such as Data Centres, Networks, Servers, Storage, Platform, Middleware
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CRs) and writing Functional