We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful Agent to work within. Key Skills/Competencies: Matric and ITIL Foundation Qualifications pertaining to coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
agri businesses
products will have the right thickness and shape without defects. Read blueprints or job orders to determine communication, innovation, and continuous improvement. Matric and Diploma in Mechanical engineering, Operations
greenhouses and agri businesses Technical inbound sales calls with prospective clients Submitting B.O.M and quotations solar agriculture projects Education: Completed Matric BSc Degree in Electrical, Electronic Power, Energy
safe environment where problems can be raised without fear of blame with an emphasis on problem solving
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
implemented:
CAB Interaction with clients through meetings, calls and emails. Receiving, troubleshooting, resolving
Selenium / UFT Serenity / Cucumber Apium Performance Centre ADVANTAGEOUS SKILLS Web and digital project experience