on behalf of the manager Delegating work in the absence of the manager Diary management Planning and organising
and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests Be responsible development teams in constantly improving our Endpoint Management platforms stability and availability Work with Change and Problem management) Plan and execute maintenance tasks (change management) Plan and execute lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyse and resolve Directory/Azure Active Directory Exposure to device management (SCCM, Workspace One, Microsoft Intune etc) Exposure
on premise and cloud platforms. Automate the management of infrastructure patches and maintenance. Work Provide middleware support and configuration management for application dependant software i.e., Webservers Access Management. Service Management: Incidents Monitoring, manage SLAs, problem management reporting Logstash, Influx DB, Dynatrace, Oracle, Postgres, Management of Keys, Certificates and Secrets Dev: Java,
proposed system solution to IT Project Manager / Leader and User Management or System owner Develop systems Requirements processing, gathering, analysis, management and communication Document requirements in appropriate methodology followed Assist with identification and management of risks Important: A clear criminal record is
Accurate record keeping Managing archives Record keeping Excellent time management - must be able to work record keeping Managing archives Accurate preparation of records Exellent time management Be able to work
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence requirements and service level agreements and actively manage adherence to schedule. Comply with standard operating
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence requirements and service level agreements and actively manage adherence to schedule. Comply with standard operating
proposed system solution to IT Project Manager / Leader and User Management or System owner. Develop systems and delivery updates to the Delivery Assurance Manager when required. Setting up of relevant meetings user stories and tasks with the feature team. Managing and overseeing the technical progress of the feature Increment with the Team Lead and Delivery Assurance Manager. Taking ownership of delivery. Identifying issues address accordingly with the Delivery Assurance Manager. Mentoring and upskilling of the feature team members
proposed system solution to IT Project Manager / Leader and User Management or System owner. Develop systems Requirements processing, gathering, analysis, management and communication. Document requirements in appropriate methodology followed. Assist with identification and management of risks. Frontend Technologies: Angular 10,
proposed system solution to IT Project Manager / Leader and User Management or System owner Develop systems System audits Assist with identification and management of risks Important: A clear criminal record is Requirements processing, gathering, analysis, management and communication Document requirements in appropriate