Familiarity with IT service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset
coordination of relevant interfaces to other service management processes. Planning and coordinating activities and Manage Service Configuration processes. Consulting on the IT Configuration Management process and standards Interfacing with other experts on IT Service Management topics Interfacing with other experts on services supported Proven experience in IT Service Management ( ITSM ) dealing with challenging projects administering and supporting large enterprise IT Service Management (ITSM) platform and solutions like ServiceNow
Familiarity with IT service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset
leverage your deep ServiceNow expertise, IT Service Management knowledge, and Agile methodology experience Strong understanding of ITIL Edition 4 and IT Service Management (ITSM). - Experience with Agile methodology significant impact on the organization's IT service management.
beneficial. These project management services must interact with and manage the following areas: Governance Configuration Management Service Level Management Service Catalogue Management Communications Portfolio
project team. Coaching of staff members. Service Management Execute responsibilities in a manner that standards associated with quality service delivery of project management services and consultation provided customer feedback as required by Group Manager, Service Management to ensure that customers within Exxaro are of project management services. Projects Update knowledge of project management best practice. Participate
project team. Coaching of staff members. Service Management Execute responsibilities in a manner that standards associated with quality service delivery of project management services and consultation provided customer feedback as required by Group Manager, Service Management to ensure that customers within Exxaro are of project management services. Projects Update knowledge of project management best practice. Participate
practices and tools and experience in IT Service management Salary Market Related
Interfacing with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve Communication / Optimization/Improvement in IT Service Management (ITIL) with focus on TLM. Review and reporting
to the Procurement and Systems Controller, Service Manager & Finance Manager.
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