product lines to drive efficient client serving and customer centricity.
1. Operations Management:
claims processes and strategies to adherence to service level standards.
seeking one who can to contact potential RMA customers to inform them of the RMA offering and to assist skills. A minimum of 3 – 5 years' experience customer service. A minimum of 3 – 5 years' administrative Good Interpersonal skills Delivers top class customer service. Focusses on exceeding the minimum call centre
seeking one who can to contact potential RMA customers to inform them of the RMA offering and to assist skills. A minimum of 3 – 5 years' experience customer service. A minimum of 3 – 5 years' administrative Good Interpersonal skills Delivers top class customer service. Focusses on exceeding the minimum call centre
impact. 2. We operate with integrity, treating our customers, partners, employees with honesty and respect our vision of creating opportunities for our customers, partners, employees and suppliers. Our YES4Youth something impactful The YES (Youth Employment Service) programme is a business-led collaboration with see if they're a good fit for our products or services. Support Sales Team: Prepare sales materials, About Our Products: Get to know our products or services inside out, including their features, benefits
multitask effectively. Responsibilities Answering customer questions, providing information, taking and processing complaints. Answering phone calls and calling customers and vendors to follow up on appointments and deliveries accuracy. Strong organizational skills. Good customer service skills and ability to work well with others
directly with tech and business to come up with customer focused solutions.
directly with tech and business to come up with customer focused solutions. With our flexible ways of working characteristics of target customers. Rigorously analyse business and customer needs alongside potential Background and experience required: Some financial services or similar experience. NQF Level 6. Degree in design discipline such as product, industrial, service, interaction, digital or visual design or equivalent Beneficial Skills (Desired Skills): Some financial services or similar experience. NQF Level 6. Package &
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
financials in partnership with the Global Business Service Center and supporting the business across various and business requirements to ensure effective service delivery and maximised recoverability. • Monitors with internal customers on inquiries and issue resolution by directly responding to customer's emails or will also meet with customers to resolve. • Provides excellent customer service to business partners
disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration to customers and internal business functions Provide second line support service to NOC, Service Desk Business Desk MAH Resolve incidents, problems, service requests and change requests in line with business