submission to the team leader at the end of every shift 4. Skills and requirements - Ability to meet fundraising
submission to the team leader at the end of every shift 4. Skills and requirements - Ability to meet fundraising
Cape – (East London & Port Elizabeth) CCMA Level A and B accreditation Remuneration will be in accordance
Cape – (East London & Port Elizabeth) CCMA Level A and B accreditation Remuneration will be in accordance
managing day to day operations, maintaining stock levels, managing all admin aspects, opening and closing
calls within 60 seconds (90/60) as per Service Level Agreements (SLA) Generate lead targets required Qualifications - NQF Level: Diploma Advanced Diplomas/National 1st Degrees Minimum Experience Level: 2-3 years
quo to the infected endpoints to meet the Service levels. Ensuring version upgrades/patch updates as per Management, Release Management. Ensure OEM 3rd level support calls are logged and resolved as per OEM OEM resolution, as per client OEM Support Level. Compile and submit Root Cause Analysis as per SLA requirements
develop customised reports while applying code level changes in ServiceNow environment Implementing different
interpersonal skills, to interface effectively with all levels of colleagues and with external customers in a Ability to recognise patterns and engage in high-level decision making Precise planning and excellent
on MS 365 Office applications up to an advanced level including: Excel Complex Excel Spreadsheets Number Customise training content based on participants' skill levels and specific requirements. Provide practical examples