Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
procurement & Construction team for various project affairs Develop KPI templates and guide the team for regular coordination with client for all project control affairs Identify critical path/critical activities and
procurement & Construction team for various project affairs Develop KPI templates and guide the team for regular coordination with client for all project control affairs Identify critical path/critical activities and
UX/UI Specialist (Advanced) – Midrand/Menlyn/Rosslyn/Home Office Rotation Amazing brand with cutting edge you are highly passionate about UI/UX and user centred design, are still hands-on and keen to implement UX/UI Specialist (Advanced) – Midrand/Menlyn/Rosslyn/Home Office Rotation Amazing brand with cutting edge Sound knowledge in UI / UX and familiar with user centred design approach Fit for business purpose mind-set
Management Team, Merchants Department, Impacted Call Centre Agents.
position rotating between Midrand/Menlyn/Rosslyn and Home offering a contract rate of R450 to R600 per hour ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities