helpdesk staff and other delivery teams to solve tickets Conduct site visits where necessary and solve problems implementation and follow up on all outstanding tickets If necessary due to poor performance, conduct lab
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's. Technically
helpdesk staff and other delivery teams to solve tickets Conduct site visits where necessary and solve problems implementation and follow up on all outstanding tickets If necessary due to poor performance, conduct lab
management) Resolve incident tickets Analyze and resolve problem tickets Any additional responsibilities
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)
interfaces, IDOC and RFC's processing. Handling Tickets and Tasks with the responsibility for closing the
post Go-live support. - Operations experience (ticket handling, problem, incident management) - Jira
resolving, and closing operational and maintenance tickets within SLA's. - Development debugging. - Interact