overall customer experience, including the inbound Call centre and Virtual branch. Compliance Operations: Onboard
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
consistency. Testing and Quality Assurance: Coordinate with QA teams to develop and execute test plans to ensure
relationship-based approach. Call on customers as per the agreed calling schedule. Makes telephone calls to existing and
requirements are fulfilled. Prepare calls, conduct calls, report and follow-up on calls for incubation accounts,
requirements are fulfilled. Prepare calls, conduct calls, report and follow-up on calls for incubation accounts,
Answer all incoming calls timeously and professionally Assist with incoming calls where possible, i.e necessary on behalf of sales and service Ensure calls are transferred to the correct internal staff Ensure
Answer all incoming calls timeously and professionally Assist with incoming calls where possible, i.e necessary on behalf of sales and service Ensure calls are transferred to the correct internal staff Ensure
relationship-based approach. Call on customers as per the agreed calling schedule. Makes telephone calls to existing and