experience working at a management level within a Call Centre of a large operation 2 years experienced in managing multiple campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular detail Matric Preferably 12 months plus USA call centre experience. For 1 st party collections, it will
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular detail Matric Preferably 12 months plus USA call centre experience. For 1 st party collections, it will
relationships? Envestpro, the premier distributor of Liberty products and services, is looking for dynamic individuals
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
effective communication to HR and the Recruitment Centre on candidate drop-offs and replacements.
telesales clerks who have 2-3 years experience in cold calling. The successful applicant must have worked in an sourcing their own leads and initiating their own calls. Previous advertising related experience would be
telesales clerks who have 2-3 years experience in cold calling. The successful applicant must have worked in an sourcing their own leads and initiating their own calls. Previous advertising related experience would be
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization