owning all tickets from cradle to grave Service Level Management Monitor Service Levels and ensure that higher technical tier. Ensure that all IT Service Management processes, Operational Level Agreements and Contracts are adhered to together with the Service Delivery Managers. Monitor and reports on service levels Management and call Quality , to Manager and Service Delivery Managers. Documentation Ensure relevant documentation all calls logged to Service Desk Objective 3: Client Experience Key Results : Manage MTT Response for the
years (Financial Services - Life Insurance industry) experience Experience in management of a financial financial services team. Proven leadership and team management experience. An all-round knowledge of the Financial
building maintenance, soft services, health and safety compliance and budget management. Areas of responsibility: Strategic relationship management Customer service Risk management Administration and reporting Staff management
building maintenance, soft services, health and safety compliance and budget management. Areas of responsibility: Strategic relationship management Customer service Risk management Administration and reporting Staff management
understanding of project delivery cycles. Service management certification e.g., ITIL Practioner or ITIL
generator maintenance and operation in the service management industry Knowledge and/or experience in the
PaaS, SaaS services. • Understanding of Infrastructure as Code concepts, comfortable managing and provisioning integrity and stability of services and applications. • Work within the change management process for all configuration Maintain documentation and diagrams for cloud services. • Manage and Maintain Service Level Agreements, Memos
International Drake International is a full-service talent management partner with a global footprint and a deliverables and SERVICE, SERVICE, SERVICE. Recruitment - managing the full recruitment cycle for your Grade 12 Temporary Employment Services Industry experience & Site management compulsory. High level of
International Drake International is a full-service talent management partner with a global footprint and a deliverables and SERVICE, SERVICE, SERVICE. Recruitment - managing the full recruitment cycle for your Grade 12 Temporary Employment Services Industry experience & Site management compulsory. High level of
systems. Ensure the service providers Service level agreements are managed according to the terms and conditions conditions that were agreed on. Customer Service Management Liaise with tenants and resolve building maintenance