Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements customer requests from varied inbound sources into the company's Call Management System. Required to can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
insurance either as a broker agent or tied agent Call center agents not preferred unless they have a minimum
least 5 years' experience in a debt collection call center with minimum 2 years leadership experience as
Experience with generating own leads and cold calling ( No Inbound Sales ). Exceptional knowledge of the area/region
Experience with generating own leads and cold calling ( No Inbound Sales ). Exceptional knowledge of the area/region
processes related to Inbound outbound and storage. Analysis and Reporting Daily Inbound and Outbound Reporting
processes related to Inbound outbound and storage. Analysis and Reporting Daily Inbound and Outbound Reporting
Accounts receivable role (from a shared services center is Ideal) Processing monthly journals Dealing with
activities that support the company's outbound and inbound lead generation efforts: Integrated marketing campaigns content across different platforms Outbound & Inbound digital lead generation: Digital advertising campaigns
activities that support the company's outbound and inbound lead generation efforts: Integrated marketing campaigns content across different platforms Outbound & Inbound digital lead generation: Digital advertising campaigns