To continually make sure that all Monitoring support is managed in a timely, efficient and effective that a continuous revenue stream for monitoring support is achieved. (Targets to be calculated) To understand TASKS : Provide both on and off-site technical support and consultancy to prospective and existing Monitoring Manager to discuss and update on all sales and support issues and activities of the segment. Ensure that existing support engineers including IT to overcome all related issues. Utilise SFDC support tool to provide
Specialist to join our team as Technical Customer Support. As part of this role, you'll spearhead the development development and optimisation of our technical support services for our customers and service partners. all client inquiries, whether it's about product support, selections, or recommendations. Taking charge management. Providing direct technical and commercial support to our external service partners. Mastering the abilities. Comfortable providing stellar customer support over the phone. Above all, you embody strong business
Mid-Senior Level Desktop Support Engineer required for a well establish company based in Rivonia with; how to identify problems Install, configure and support all Desk and Server operating systems Desktop and installation and trouble shooting. Respond and resolve support calls at customer's sites Responsible for calls similar applications. Be familiar with SCCM Report support applications e.g. VPN, RDP and Team Viewer Active
Job Title: Technical Support Analyst
Employment Type: Permanent
TECHNICAL SKILLS AND SUPPORT REQUIRED:
employee healthcare is currently in search of a Field Support Engineer. The role involves the installation and times be up to 4 weeks). Working closely with the Support Technicians based in Johannesburg & Cape Town
will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
Reference: JHB000986-DS-1 Role: Support Engineer (ISP - 1st Line) Location: Illovo, Johannesburg A well well know, leading ISP is looking for a dynamic Support Engineer- L1 to join their team. It is an exciting communication skills – MUST HAVE Previous network support experience within a Service Desk environment, ideally tools (e.g., Wireshark, Nagios, SolarWinds) VoIP support experience would be very beneficial but not a must
Mid Level IT Support Engineer (JB4422) Rosebank, Johannesburg Market Related Duration: Permanent Our for a highly skilled and motivated Mid Level IT Support Engineer to join their busy team. You will play a crucial role in providing advanced technical support and troubleshooting for their clients. Your focus Responsibilities: Deliver second-level technical support to clients via phone, email, and in-person, addressing infrastructure and server systems. Collaborate with Level-1 support engineers, project managers, and vendors to resolve
Technology
BIT002868-Cha-1 Our client is looking for a Technical Support Engineer to join their IT team to assist with ensuring remote desktop connections to provide immediate support. Qualifications: BS degree in Information Technology experience as a Technical Support Analyst, Service Maintenance Administration ,Desktop Support Engineer, IT Help