Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
at schools and handing out interest cards Cold calling parents to market the brand Representing the brand events Recruitment of students: Conducting follow up calls to prospective students and scheduling interviews
Desk Management: Greet visitors, answer incoming calls, and provide assistance or direction as needed. responsibilities, the Administrator/Receptionist may be called upon to perform various ad-hoc duties to support
Desk Management: Greet visitors, answer incoming calls, and provide assistance or direction as needed. responsibilities, the Administrator/Receptionist may be called upon to perform various ad-hoc duties to support
Handle incoming and outgoing mail, emails, and phone calls - Provide exceptional customer service - Perform
tuning for hosted services (IT Infrastructure Data Center). Set up and manage the technical infrastructure
tuning for hosted services (IT Infrastructure Data Center). Set up and manage the technical infrastructure
effectively implemented: Assess reps against sales calls best practice Identify strengths and areas for improvement provision of leadership: Adjust territory call plans and create rep call plans aligned to the segmentation and monitoring of Sales Force Effectiveness metrics: calls vs. budgets; coverage; frequency; days in and out Implement and Manage the CRM requirements: Logging of calls Accuracy and currency of data on SAGE Ensure team
effectively implemented: Assess reps against sales calls best practice Identify strengths and areas for improvement provision of leadership: Adjust territory call plans and create rep call plans aligned to the segmentation and monitoring of Sales Force Effectiveness metrics: calls vs. budgets; coverage; frequency; days in and out Implement and Manage the CRM requirements: Logging of calls Accuracy and currency of data on SAGE Ensure team