Specialist to join our team as Technical Customer Support. As part of this role, you'll spearhead the development development and optimisation of our technical support services for our customers and service partners. all client inquiries, whether it's about product support, selections, or recommendations. Taking charge commercial support to our external service partners. Mastering the ins and outs of our CRM system for seamless abilities. Comfortable providing stellar customer support over the phone. Above all, you embody strong business
will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she required to assist the developers troubleshooting the system. He/she will also form part of a larger team and technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead
The Learning Support Officer is responsible for coordinating our online and on-campus learning programs maintaining student records and the Learning Management System (Moodle), assisting with tutorial scheduling, course
challenges for clients in the form of assigned support tickets, service requests or projects, Install configure, upgrade, or troubleshoot technology solutions, Interact with clients to understand their needs domain. Responsible for implementing technical solutions, ensuring they work as intended, and troubleshooting documentation for the implemented solutions and customizations, which may include system configurations, user guides members and Project Manager, to deliver technical solutions. Keep up to date on changes and updates in domain
testing Commit correct code to CVS (Control Version System) Code profiling Create Development test packs Perform Application Support DevOps Application support for all systems Research & Design Research system implications implications and solutions Research latest technologies and methodologies Treating Customers Fairly and Compliance Training and development, Employee relations Manage people efficiencies through leave management, headcount
Network consult/design/support/implementation position. Responsible for analysing and evaluating customer and implementation of high-performance network solutions. • Independently perform moderately difficult design, detailed configuration, integration and support of existing and future technologies within assigned switches, routers, wireless controllers, and VPN • Supporting customers by developing, reviewing and/or validating level and detailed network design documentation. • Supports Engineers on customer calls when needed. • Design
and implementation of high-performance network solutions.
engineer is to provide technical advice, choices and solutions and to monitor the work of other developers in world-class Software. Ensure the solution performs efficiently delivering a solution in which throughput rates requirement is achieved or exceeded. Ensure the solution is compatible and effectively/efficiently exchange interoperable solution which can exchange and use information between different solutions not necessarily same environment. Ensure the solution has a high usability factor, the solution can achieve specified goals
review system design and evaluate alternatives. Review and present to Product Owners Develop systems solutions and delivery requirements. Provide support for existing solutions (DevOps) Identify risks / impediments Preparation of system/technical documentation (as per ISO standards) User training System testing/parallel testing/parallel runs System implementation System audits/quality assurance Penetration Test Requirements: IT Degree Extensive experience in implementing and monitoring solutions. Experience in testing (manual or automated testing)
sales team effectively. Proficiency in internal systems management. Technical knowledge relevant to product staff members, including receptionists, sales support, and front desk personnel. Set performance standards encourage continuous improvement. Provide training, support, and guidance to enhance team performance and talent Internal Business Systems: Serve as the primary user of the Syspro system, training and supporting team members understanding products and systems while managing expectations effectively. People Development: Apply key