Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Investigative Orientation Upholding delivery and quality standards
Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Investigative Orientation Upholding delivery and quality standards
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating Customers experience quality assurance and coaching in customer service, sales, and completion of quality assurance
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating Customers experience quality assurance and coaching in customer service, sales, and completion of quality assurance
Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to alignment across Business Analysis, Development, Quality Assurance and Environment to optimise the testing ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
team Lead and manage of the Sales consultants and Trainers in the Inland Region. Deliver agreed Sales Targets per Hot and Cold solutions including regional Trainers. Develop a robust Regional Sales Plan, reviewed with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &
team Lead and manage of the Sales consultants and Trainers in the Inland Region. Deliver agreed Sales Targets per Hot and Cold solutions including regional Trainers. Develop a robust Regional Sales Plan, reviewed with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &
Management. Preferrably registered as a Moderator and Assessor. Successfully completed ODETDP Maintaining client Moderation Must have completed ODETDP Registered Assessor and Moderator 5 years experience in Project Management
Management. Preferrably registered as a Moderator and Assessor. Successfully completed ODETDP Maintaining client Moderation Must have completed ODETDP Registered Assessor and Moderator 5 years experience in Project Management