Reference: JHB002008-DDT -1 Are you a seasoned Technical Support Manager with a passion for leading high-performing clients' technical support department, drive exceptional customer service, and enhance their support processes years) in a technical support leadership role within the ISP industry. Strong technical background with Team Leadership: Lead and manage a team of technical support agents, providing guidance, coaching, and performance, motivation and job satisfaction. Customer Support Excellence: Maintain a customer-centric approach
3rd Line Technical Support Engineer (JB4435) Newlands, Cape Town (Hybrid Role) Market Related Duration: skilled 3rd Line Support Engineer to join their team. As a 3rd Line Technical Support Engineer, you will will be responsible for providing advanced technical support to their clients across various regions including at least 3 years of experience in third level support role and have great knowledge of cloud platforms Requirements: 3 years of experience in a technical support role. Proficiency in Microsoft Windows (7
and responsibilities include: Provide pre-sales technical assistance, install and configure the company's equipment in client offices, and follow-up with support as required. Install, maintain and troubleshoot
To continually make sure that all Monitoring support is managed in a timely, efficient and effective that a continuous revenue stream for monitoring support is achieved. (Targets to be calculated) To understand Key TASKS : Provide both on and off-site technical support and consultancy to prospective and existing Manager to discuss and update on all sales and support issues and activities of the segment. Ensure that existing support engineers including IT to overcome all related issues. Utilise SFDC support tool to provide
customer-focused Pump Specialist to join our team as Technical Customer Support. As part of this role, you'll spearhead spearhead the development and optimisation of our technical support services for our customers and service partners all client inquiries, whether it's about product support, selections, or recommendations. Taking charge maintained for management. Providing direct technical and commercial support to our external service partners. abilities. Comfortable providing stellar customer support over the phone. Above all, you embody strong business
Job Title: Technical Support Analyst
Employment Type: Permanent
TECHNICAL SKILLS AND SUPPORT REQUIRED:
skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you disciplines are necessary. In addition to technical support, you will also receive training in PPF patternmaking your technical expertise and problem-solving skills in a fast-paced environment. Provide technical support person or over the phone Diagnose and troubleshoot technical issues reported by customers Guide customers through with cross-functional teams to resolve complex technical problems Learn and develop skills in PPF patternmaking
looking for a 3rd line Support Engineer with at least 3-4 years' experience, support their client remotely very technical, and you will have many opportunities to get involved in not just technical support, but DUTIES: Provide 1st to 3rdline support via email, phone, and remote support to their client's based in the Be willing to work flexible hours to provide support for clients in the UK, SA Europe, US, and Asia in complex projects for customers. Assist with technical presales, design, and project planning. REQUIREMENTS:
OUR CLIENTS' OFFICES IN NEWLANDS, CAPE TOWN The Support Engineer plays a critical role in the operational organization. This position requires a unique blend of technical skills, customer service aptitude, and a collaborative delivery of IT support and management services. Core Responsibilities -Technical Support and Troubleshooting: Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with efficiency Communication: Serve as a primary contact point for technical inquiries, ensuring clear, empathetic, and timely
looking for a 3rd line Support Engineer with at least 3-4 years' experience, to support our clients remotely very technical, and you will have the many opportunities to get involved in not just technical support role Provide 1st to 3rdline support via email, phone, and remote support to our client's based in the Be willing to work flexible hours to provide support for clients in the UK, SA Europe, US, and Asia in complex projects for customers. Assist with technical presales, design, and project planning. Skills