Job Description Work for a prestigious airline brand on various work streams
Assistance to passengers in German & English languages
Workon airline reservations systems & handle voice calls in
Minimum Experience - 2 Years' experience in the Airline and Freight industry - 1 Year experience in an
Minimum Experience - 2 Years' experience in the Airline and Freight industry - 1 Year experience in an
or Employment Contracts. Keep track of service tickets and recalls. Implement corrective action as needed contractual requirements. Responsible for national ticketing and service performance of the service team. Own region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure all tickets on the processed efficiently and accurately to closing off tickets on time for month-end deadlines. Prepare and sign
or Employment Contracts. Keep track of service tickets and recalls. Implement corrective action as needed contractual requirements. Responsible for national ticketing and service performance of the service team. Own region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure all tickets on the processed efficiently and accurately to closing off tickets on time for month-end deadlines. Prepare and sign
all assigned Tickets are actioned daily and accurately updated daily. Ensure that Tickets are closed within given to the requestors. Escalate any incidents / tickets that cannot be resolved within the Application “Development Support Ticket Logging Guideline”. Manage & follow-ups on tickets escalated to the ‘Development Customer Support experience Experience with support ticketing systems such as Freshdesk Non-negotiable skills/experience
department Monitor, track and manage the company's ticketing system, whilst also assisting and maintaining for the updated ticketing system as per company requirements Ensure all marketing tickets are closed by
department Monitor, track and manage the company's ticketing system, whilst also assisting and maintaining for the updated ticketing system as per company requirements Ensure all marketing tickets are closed by
Technician Service Accurately allocate on site tickets to the relevant technician/branch/contractor within Accurately log all field support and telephone tickets and close within 30 minutes of receiving request quotes within 4 hours of receiving. Keep all open Tickets up to date including all Multinational systems
reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including