This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance customer complaints within the CRM platform. Be available to the team to assist with irate customers or
advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
located in the Cape Town region is looking to employ a highly skilled Distribution Centre Manager. If you
including but not limited to Inbound & Outbound Calls, Emails, Social Media, Online Chat and Email Correspondence National Senior Certificate (Grade 12) Contact Centre qualification (Desirable) Experience: 5 years' service environment. 2 years' experience in a Contact Centre with focuses on Social Media and/or Online Shopping
Reference: CAW005723-LH2-1 Call Centre Agent - Client Service in Automotive Industry Fastest growing Service Call Centre Consultant. The position will be based in Roodepoort, West Rand Requirements: Call Centre will be advantageous Available to work between 08h00 and 17h00 Duties: Outbound calls Effectively supports
We require services of Outbound Call Centre Agent to Sell a range of insurance, financial or other products to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Adhering to policies and processes Microsoft Word and Excel. Good typing skills. Prior call Centre sales experience minimum - 6 months 6 months
Previous experience as a Recruiter for Contact Centre staff (Bulk Recruitment) Must be able to handle
Previous experience as a Recruiter for Contact Centre staff (Bulk Recruitment) Must be able to handle