To provide leadership and day-to-day management for key aspects of the work of the Outbound Department. Ensure SQCCS requirements are met and monitored Ensure steps 5 – 7 are implemented and monitored Ensure that the clients Way is implemented Drive Continuous improvement through problem solving m
opportunity to work within a financial sales outbound contact center where you will receive qualified leads, you in a professional, client-centric manner Matric Contact Centre Experience – min 12 months Customer service
Outbound call center agent - Roodepoort - West Rand This person will do all customer service calls (both services) Handle customer queries and complaints Contact all leads, pre-qualify potential buyers Follow
delivery • General: o Interaction with ops personnel, contact centre personnel, client and other 3PLs. • Tasks
understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate other technologies needed to operate customer contact centres Demonstrate deep understanding of customer focusing on Contact Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center All round understanding of inbound and outbound contact centres & the various data and dialling regulations large scale corporate Contact Center applications. Recent Genesys Contact Center product experience and
Executive to join our dynamic debt collections contact center. The BI Executive will play a crucial role business contexts. - A solid understanding of contact center processes and technology would be an added business contexts. - A solid understanding of contact center processes and technology would be an added
enhances the candidate selection process. Assessment Center: Our in-house facility dedicated to comprehensive Utilize our video interview system and assessment center to conduct thorough evaluations. Develop bespoke client needs. Maintain a strong network of industry contacts to source passive candidates. Provide exceptional experience will be considered and contacted. If you have not been contacted within 2 weeks, kindly consider
enhances the candidate selection process. Assessment Center: Our in-house facility dedicated to comprehensive Utilize our video interview system and assessment center to conduct thorough evaluations. Develop bespoke client needs. Maintain a strong network of industry contacts to source passive candidates. Provide exceptional experience will be considered and contacted. If you have not been contacted within 2 weeks, kindly consider
enhances the candidate selection process. Assessment Center: Our in-house facility dedicated to comprehensive Utilize our video interview system and assessment center to conduct thorough evaluations. Develop bespoke client needs. Maintain a strong network of industry contacts to source passive candidates. Provide exceptional experience will be considered and contacted. If you have not been contacted within 2 weeks, kindly consider
enhances the candidate selection process. Assessment Center: Our in-house facility dedicated to comprehensive Utilize our video interview system and assessment center to conduct thorough evaluations. Develop bespoke client needs. Maintain a strong network of industry contacts to source passive candidates. Provide exceptional experience will be considered and contacted. If you have not been contacted within 2 weeks, kindly consider